You may return most new, unopened items within 15 days of delivery date for a full refund if you have purchased the Route Package Protection. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please note that shipping internationally may result in a customs fee for the recipient and should be planned for accordingly (Customs fees are completely dependent on the country that it is being shipped to and are mostly charged in that country’s currency).
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping option you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page but are not guaranteed to arrive within the estimated date.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
To give every customer the best experience and get their order out to them as quickly as possible, there will be a possibility that at checkout a shipping option labeled "Expedited" will appear with the price tag of $15.50. If that shipping option with that specific price appears for you, that price will vary depending on the shipping price, meaning that we may have to charge you an additional amount to cover your shipping charge if it is more than $15.50 to get your order to you. If the shipping is less than $15.50, we will refund the extra amount paid back to your original payment method. We appreciate your patience and understanding with this and apologize for any inconvenience this may cause.